city
header-logotype
7AM - MIDNIGHT | 7/365
BOOK NOW

HOW I HELP MY CUSTOMERS

HOW I HELP MY CUSTOMERS
Created on 
August 19, 2019
Updated on 
August 19, 2019

HOW I HELP MY CUSTOMERS

In this blog, seasoned lice professional Sean shares how he helps clients with a caring and thorough approach. This is why his clients love him!

When I arrive at a customer’s house, I usually arrive to find a household in confusion and ready to turn the problem over to a professional.  They’ve usually been up the night before trying to fix a situation that to them seems hopeless.  So the first thing I do is to simply come in and talk to the customer.  I find out how long they have been aware of the case, how they found out, what they’ve done if anything in the way of treating the lice themselves, and so on.

I also talk to the children and joke a little with them and reassure them.  I really try to put a personal touch and read the situation in the house as best as possible.

adult hand high-five with small child looking up at the camera.

The next thing I do is reassure them that having calledLiceDoctors, they no longer have a lice problem, but rather a lice solution that works.  I explain the procedure and let them know that by following the after treatment follow-up, there is no way the lice will survive.

I also ensure I have everything we will need at our appointment.  I stop at a dollar store (I use Dollar Tree) and stock up on plastic combs for the appointment, hair ties, tarps for the floor, and clips for the towels so they don’t fall off their shoulders.

I make sure to remind them that getting lice is not something they caused to happen, but it really just happens.  However, I also teach them about the ways to prevent lice, using our lice repellant as an example.  I try to make sure they understand that there may be a lot of stigma and old wives tales about how you get lice, but that it has nothing to do with not washing your hair or being dirty.

My second goal at the appointment behind ridding the house of lice is education. While I am removing the lice, I try to make sure to take the time to show my clients what lice look like and what nits look like.  When it comes time to comb them out, I make sure they know what they are looking at so in the future they aren’t caught off guard should they encounter lice in the future.

chalk board with white letters THE NEXT STEP and outline of shoe prints.

At the end of the treatment, I give my clients a very simple follow-up that ensures that the lice are gone and stay gone.  I also leave my phone number so that if they have any questions, I can help them if possible. That personal touch is what sets us apart from other fly by night lice treatment companies.

If you are in the Encino and Sherman Oaks area and find lice in your family, call LiceDoctors today at 310-923-9787 and a qualified lice technician will remove the lice from your hair and educate you on ways to prevent future lice infestations.

We provide a friendly in-home lice removal service

Book your appointment today

RECOMMENDED POSTS

WHICH HAIR TYPES ARE MORE LIKELY TO GET HEAD LICE?
Updated on 
December 1, 2022

WHICH HAIR TYPES ARE MORE LIKELY TO GET HEAD LICE?

Here's the short answer: all types. Lice only want to find a strand of hair to which they can attach so they can climb up to the scalp in order to get their food i.e. your blood.

Read more
San Mateo and Burlingame School Head Lice Policies
Updated on 
December 1, 2022

San Mateo and Burlingame School Head Lice Policies

School districts can vary widely in how they approach the management of head lice.

Read more
Shoreline and Edmonds School Lice Policies
Updated on 
November 22, 2022

Shoreline and Edmonds School Lice Policies

Shoreline Public Schools HEAD LICE POLICY – Effective date 9/2012 Students in the Shoreline district will no longer be prohibited from school due to head lice. The policy is as follows: Based on recommendations from the Center for Disease Control, American Pediatric Association, and Seattle King County Health Dept., Shoreline nurses will be using the following guidelines for helping parents as they deal with lice and nits. Biggest change: students will NOT be sent home from school in the middle of the day any longer.These changes do not put our students at more risk for getting head lice.

Read more
Cart
0